• Heat pumps
  • Customers
  • Product launch
Dave Ward at Shastid Energy with new Tyneham air source heat pump

When Shastid Energy was faced with a faulty heat pump and up to five months without heating at its commercial premises in Cambridgeshire, our team were on hand to provide a quick and efficient solution.

Familiar with delivering quick solutions to its own customers, Shastid Energy was confronted with an unusual dilemma when it came to maintaining its own commercial heating system. Faced with a fault on their existing heat pump and unable to source a company willing to provide a quote to repair it, Shastid Energy decided to replace its entire heat pump system. However, with long expected delivery times, this would leave the Shastid premises without a working heating system over the winter months.

Quick to resolve the issue over a weekly catch up, a member of the Hamworthy team was on hand to arrange the delivery of a new 14kW Tyneham air source heat pump to Shastid Energy within three days, ready for installation straight out of the box.

The Tyneham heat pump range offers superb operational reliability, excellent quality, and outstanding performance backed up by engineering excellence and lifetime support. One of the lightest commercial heat pumps on the market, it features a co-efficiency of performance (COP) rating of up to 4.85, to provide efficient, low-carbon heating. The seven models in the range have six nominal outputs of between 14 to 70kW, which can also be cascaded to achieve higher outputs in larger installations. Incorporating an inverter controller compressor to accurately match the heat demand, Tyneham heat pumps use R32 refrigerant to deliver increased efficiencies.

Designed with installers in mind, the new unit was quickly and expertly installed by Shastid Energy’s very own Engineering Managers, Peter Millgate and Daniel Martin within two short days.

John Atkinson from Shastid Energy commented:

We’ve been dealing with Hamworthy on a weekly basis for years on quotations for replacement boilers and spares and we’ve always received excellent service. Based on our personal experience of the Tyneham, we wouldn’t hesitate to use Hamworthy again for heat pumps,

To read the full case study, click here.