Introducing our new Commercial Service Division

We’re excited to announce the launch of our new Commercial Service Division - a dedicated team focused on delivering efficient nationwide support and a first class customer experience.

As part of our ongoing investment in innovation and service excellence, the Commercial Service Division brings together our expertise across all commercial heating and hot water products. This means customers now have direct access to nationwide commissioning, warranty, servicing and breakdown support from a team of highly skilled engineers.

Customers can now benefit from:

• A dedicated nationwide commercial service team

• Next-day recovery response under warranty*

• 90% first-time fix rate on condensing commercial boilers and water heaters

• Clear, detailed service reports delivered within three working days

• Support for Tyneham heat pumps

Together, this approach provides a reliable, customer-focused service that keeps commercial heating and hot water systems performing at their best.

“Our commitment to the commercial market goes beyond supplying quality products, it’s about making it easier for customers to get the support they need, when they need it”, comments Chris Jessop, Customer Relationships Director.

Emma King, Customer Service Scheduling Manager, adds: “Through the new Commercial Service Division, we can offer unparalleled nationwide coverage, fast response times, and direct access to highly skilled engineers. This strengthened service directly addresses the needs of our commercial customers, and we’re confident it will set standards for commercial heating support in the UK.”

To find out more about how the new Commercial Service Division can support your projects, contact your local Area Sales Manager today.

*Terms and conditions apply